Refund Policy

Credits are non-refundable

Credits are a prepaid balance for using paid features. Once credits are added to your account they are non-refundable, except where a refund is required by applicable law. Unused credits do not expire, so they stay available for you to use.

Payment problems we'll fix

We'll always sort out a genuine payment error. Contact us if:

• You paid but the credits weren't added.
• You were charged twice for the same top-up.
• A payment failed but money left your account.

Email info@elimufy.com (or WhatsApp +254 729 964 828) with your payment confirmation code (or receipt) and the account email, and we'll reconcile it — adding the missing credits or arranging a reversal as appropriate, typically within a few business days.

In-app purchases (Google Play & App Store)

Credits bought inside our mobile apps are processed as in-app purchases by Google Play (Android) or the App Store (iOS). Refunds for those purchases are handled under the store's own refund policy — request them through Google Play or Apple directly. We'll still help you sort out anything on our side (for example, credits that weren't delivered after a completed purchase) — just contact us with your store receipt.

Already-used credits

Credits that have already been spent on a feature cannot be refunded.

Institutions

Institutional licences and invoices are handled under their own agreement; contact info@elimufy.com for cancellation or renewal terms.

Questions

info@elimufy.com · +358 45 239 0322. See also our Terms of Service.